Support
Get help with detwer
Tell us what device you were working with and what happened, and we’ll come back to you.
Get help
Questions, bugs, billing, and anything about the apps. We’re a small team and answer our own email.
Email supportsupport@detwer.com
Privacy & data requests
Access, correction, export or deletion of your data.
Email privacyprivacy@detwer.com
The detwer app for iPhone, iPad and Android
How do results reach my shop?
At the bench, connect the device to the computer running detwer and the app links to your shop by itself. Without a cable, finish the checks, tap Send resultson the summary and enter your shop's 6-digit shop code. We give you the code when your shop is set up; email support if you don't have it.
I said no to a permission
Only the check that needs it is affected. To run it again, allow the permission for detwer in your phone's settings (on iPhone and iPad: Settings, then detwer; on Android: Settings, then Apps, then detwer, then Permissions), then retest that check from the summary.
My phone was checked by a shop
The results belong to the shop that ran the check, so ask them first. The app has no account and sends no photos, recordings or location. See thePrivacy Policyfor exactly what it sends, or emailprivacy@detwer.comto have results removed.
Company
Mendmyi Limited (trading as detwer)
20-22 Wenlock Road, London, England, N1 7GU
Registered in England and Wales, company number 07705267